Privacy Policy for Dr. Nivana Ramlachan Dermatologist Website

Effective Date: 1 January 2023

At Dr. Nivana Ramlachan Dermatologist, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with South African law. Please read this policy carefully to understand our practices regarding your personal information.

Personal Information We Collect:
We may collect the following personal information when you visit our website or interact with us:
a) Contact Information: Your name, email address, phone number, and mailing address.
b) Medical Information: Information related to your medical history, symptoms, treatments, and consultations.
c) Payment Information: If applicable, your payment card details, billing address, and payment history.
d) Communication Information: Any correspondence you have with us via email, chat, or other means.
e) Website Usage Information: Information about your interactions with our website, such as IP address, browser type, and device information.

Collection and Use of Personal Information:
We collect and use your personal information for the following purposes:
a) Providing Medical Services: To schedule appointments, diagnose medical conditions, provide consultations, and offer personalized treatment plans.
b) Communication: To respond to your inquiries, provide information about our services, and send appointment reminders.
c) Billing and Payments: If applicable, to process payments for services rendered and maintain financial records.
d) Legal Obligations: To comply with applicable laws, regulations, and professional obligations.
e) Improving Our Services: To analyze website usage patterns, gather feedback, and enhance user experience.
f) Marketing Communication: With your consent, to send promotional materials, newsletters, and updates about our services. You can opt-out of these communications at any time.

Disclosure of Personal Information:
We may disclose your personal information in the following circumstances:
a) Service Providers: We may engage trusted service providers to assist with our operations, such as IT support, payment processing, and administrative services. These providers have access to personal information as necessary to perform their duties and are bound by confidentiality obligations.
b) Legal Compliance: We may disclose personal information if required by law, court order, or governmental request.
c) Medical Emergencies: In situations where it is necessary to protect your vital interests or those of another person, we may disclose your personal information to medical professionals or emergency services.
d) Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the relevant parties involved in the transaction.

Security of Personal Information:
We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, loss, or alteration. We maintain administrative, technical, and physical safeguards to protect the confidentiality and integrity of your personal data.

Data Retention:
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights:
You have certain rights regarding your personal information under South African law. These rights include:

a) Access: Request access to the personal information we hold about you.
b) Correction: Request correction of any inaccuracies in your personal information.
c) Erasure: Request the deletion of your personal information under certain circumstances.
d) Objection: Object to the processing of your personal information for specific purposes.
e) Restriction: Request the restriction of processing your personal information under certain circumstances.
f) Portability: Request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise your rights or if you have any questions or concerns regarding the processing of your

personal information, please contact us using the information provided in Section 8.

Cookies and Tracking Technologies:
We may use cookies and similar tracking technologies on our website to enhance your browsing experience and collect information about your interactions with our site. These technologies may collect data such as your IP address, browser type, and device information. You have the option to manage your cookie preferences through your browser settings.

Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us using the following information:

Dr. Nivana Ramlachan Dermatologist
Address: Club Surgical, 30 Pinaster Ave, Hazelwood, Pretoria, 0081
Email: clubreception@drnivana.com
Phone: 012 644 5250

Changes to this Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates or modifications will be effective upon posting the revised Privacy Policy on our website. We encourage you to review this Privacy Policy periodically for any changes.
By using our website or providing your personal information to us, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy and in accordance with South African law.