Frequently Asked Questions
Q: How long does an online consultation take?
A: Completing the consultation form takes about 10-15 minutes. Dr. Ramlachan will review your case within 24-48 hours and provide a detailed response.
Q: Is an online consultation as effective as an in-person visit?
A: For many skin conditions, an online consultation with good quality photos provides the same diagnostic value as an in-person examination. However, some conditions may require physical examination, and Dr. Ramlachan will advise if this is necessary.
Q: Can I get a prescription through an online consultation?
A: Yes, if medically appropriate, Dr. Ramlachan can prescribe medication as part of your treatment plan.
Q: What kind of photos should I upload?
A: Upload clear, well-lit photos of the affected area from multiple angles. Include close-up shots and wider views showing the location on your body. The better the photo quality, the more accurate the assessment.
Q: Can I claim this from my medical aid?
A: Online consultations must be paid upfront. Depending on your medical aid scheme and benefits, you may be able to claim back the fee. Check with your provider about telemedicine coverage.
Q: What if I need a follow-up?
A: Follow-up consultations can be arranged if needed to monitor your progress or adjust treatment plans.
Q: Is my information kept confidential?
A: Absolutely. All consultations and medical information are kept strictly confidential in accordance with medical ethics and privacy laws.
Q: What if my condition requires in-person treatment?
A: Dr. Ramlachan also practices at physical clinics. If your condition requires hands-on treatment or procedures, she will advise you and you can book an in-person appointment.
